We've encountered situations where clients have approached us, feeling discontented with their web designers because the finished website deviates from the agreed-upon design. Understandably, they are often frustrated and consider starting afresh with a different agency. We firmly believe that if you've invested a significant amount in a service, the outcome should align with what was promised. Before taking the drastic step of abandoning the project and starting over, consider these helpful tips to mediate the situation:

Open Communication and Respect

It's critical to handle the situation with respect and open communication when you see differences between the final website design and your initial discussions. Commence by expressing gratitude for the designer's time and knowledge on the project. Assuring them that you value their work by expressing gratitude for their work at the outset of a feedback session is always constructive. This fosters a positive environment that facilitates the discussion of problematic topics.

Be Specific and Solution-Oriented
Give precise feedback about what has changed from your original vision or agreement rather than something generic or ambiguous. If you have access to mockups or the original design brief, use them as examples. This hard proof can help you make sense of your worries and give the designer a clear direction for any changes that might be made. Furthermore, think about framing your comments as queries, like "How did we arrive at this colour scheme in comparison to the one we discussed?" This method seems to be encouraging conversation instead of just calling attention to shortcomings.

Revisit the Design Brief and Collaborate

It's probable that unclear elements in the initial design brief or ideas that changed as the design process progressed led to miscommunications. Suggest going back and reviewing the design brief together rather than placing blame. Review the goals together to make sure everyone is on the same page. This collaborative approach can avoid misunderstandings in the project's later phases in addition to resolving the current discrepancies.